Service

Don't you hate it when you don't get what you pay for?

My internet connection has been down for the last few days. We've only had broadband for a month, and I think it's been down more than up. When we called, they first treated us like morons and told us to make sure the modem was plugged in! uh der. Then they blamed the lines rather than the modem. Actually, this one might be true, as anyone from Australia will know, Telstra usually is to blame!

That's about as far as we have gone in our quest for better service. We have yet to ring telstra as, quite frankly, we couldn't be bothered at the moment. You can bet it's going to be a long and painful process, and there is no way we'll get a refund, even though it's affected my work and income.

Admittedly we went for the cheapest plan that suited our needs, but i prefer to think of it as "best value" rather than cheap. And anyway, it's not that cheap!